Frequently Asked Questions
Have a question? You’re in the right place. Below you’ll find answers to the things our customers ask most often. If you don’t see what you’re looking for, reach out to us at [email protected] we’re happy to help.
Ordering
How do I place an order?
It’s straightforward. Browse our store, add the items you want to your cart, and head to checkout. Enter your shipping and billing details, choose your payment method, and confirm. That’s it your order is on its way.
Can I modify my order after placing it?
We process orders quickly, so we cannot always guarantee changes. That said, if you need to update something, contact us at [email protected] as soon as possible. We will do our best to help before your order ships.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. Use that number on our website or on the carrier’s tracking page to follow your package in real time.
Shipping
Where do you ship?
We ship worldwide. No matter where you are, we’ve got you covered.
How much does shipping cost?
- USA: $4.99
- International: $12.99
How long does delivery take?
- USA: 5–7 business days
- International: 10–15 business days
Please note that these are estimated timeframes. Delays caused by customs or carrier issues are outside our control, but we will always keep you updated.
Returns & Refunds
What is your return policy?
We want you to love what you ordered. If you are not satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund. The item must be unused and in its original condition.
Who pays for return shipping?
- If your item arrived damaged or defective, we will cover the return shipping cost.
- For all other returns, the customer is responsible for return shipping. We recommend using a tracked method so your return arrives safely.
How long does a refund take?
Once we receive and inspect your return, we will process your refund to the original payment method. Refunds typically appear within 10–15 business days, depending on your bank or payment provider.
Cancellations
Can I cancel my order?
Yes, and we do not charge any cancellation fees. However, if your order has already been processed or shipped, you will need to go through the standard return process. Return shipping costs may apply in that case.
Payment
What payment methods do you accept?
We currently accept Visa and Mastercard.
Is my payment information secure?
Yes. We use industry-standard encryption on all transactions. Your payment details are protected from the moment you check out.
When will my card be charged?
Your card is charged at the time of purchase. You will receive an order confirmation email right after payment is completed.
Still have questions?
We are always happy to hear from you. Send us an email at [email protected] and we will get back to you as soon as we can.